Delivering Your Addressed Items

As a proud holder of a Postcomm Postal Licence, PDC UK can offer a cost effective delivery service for fully addressed campaigns of letters, brochures and packages. For bulk campaigns, there is an opportunity to offer a compelling alternative for both the public and private sector.

PDC can offer significant savings in postal costs for mailings such as council tax letters, tenants’ letters, electoral roll updates etc.

·        PDC offers complete flexibility on distribution start dates and booking in times.

·        Delivery queries are answered promptly and professionally.

·        Telephone auditing is conducted on every route across the entire area giving you the confidence of a job well done.

·        All this from a dedicated team that delivers great customer service with a genuine personal touch.

PDC are regulated by Postcomm http://www.psc.gov.uk

Postcomm's Annual Report please refer to page 22 for PDC case study feature.  

Customer Service

You have various options available to you should you need to make an enquiry about our postal service, as well as following our set company procedures below you can also take advice from:
 
Independent Advice:
 
For independent Advice please contact Consumer Direct on tel: 0845 040506 or go to their web site www.consumerdirect.gov.uk

or if you are unhappy of the outcome of a complaint once having followed our Customer Service Procedure and wish to purse your complaint further then please contact POSTRS whose role is to resolve disputes between licensed postal operators and their customers. 

POSTRS

24 Angel Gate

City Road

London

EV1V 2PT

Tel:  0207 5203766

Fax: 0207 5203768

Email: info@postrs.org.uk

PDC Customer Service Procedure

Please call us on 01904 606300 where a member of our staff will be more than happy to assist or email us on customerservice@teampdc.co.uk and we will endeavour to respond to you within 48 hours.

If you would like to put your enquiry in writing to us please send to:

Product Development Corporation UK

1st Floor Regency House

York Business Park

York

YO26 6RW

A member of our team will contact you within three days of receiving your correspondence.

When you contact us please supply us with full name, address, postcode and contact number and full details of your customer enquiry.

Once we have investigated your enquiry we will give you an update as soon as possible or give you a final conclusion within 28 working days.

Customer Service Queries received under the Licence for 2009/2010 are 12 categorised as follows:

Mal-Delivery (Incorrect delivery method)                    = 4

Non Delivery (Not received)                                        = 3

Other (Miscellaneous)                                                  = 4

All complaints received have been resolved.