WHAT OUR CUSTOMERS SAY
Product Development has distributed Leeds City Council's quarterly newspaper,
About Leeds, since late-2006.
With 328,000 households and a three-week distribution run,
it's a tough job. But its one PDC do exceptionally well.
Our research shows their delivery record is excellent. We receive virtually
no complaints from residents concerning non-deliveries.
Further, complaints regarding delivery standards are minimal.
PDC's customer communication is also very good. I get detailed
answers promptly on all queries.
Leeds City Council are also impressed at the number of local
people they employ to do this work.
In short, I would recommend PDC highly.
Mark Travis,
Publications Officer
Leeds City Council
******************************************************************
We have found PDC to be very pro-active and co-operative.
Phone calls have always been responded to quickly and efficiently.
Everyone at PDC is very pleasant.
Deliveries start promptly.
The very few delivery problems we have had have been sorted out immediately and courteously.
I would happily recommend PDC to other customers.
Jo Clarke
Corporate Communications Officer
Devon County Council
****************************************************************
I am very happy to say that we have always had a very good working relationship with PDC. You and your colleagues are always very helpful and I am confident that when I contact you I always get a good response and you deal with my query. The updates and feedback we get during the period of delivery are very good and help us to keep a track of where you have been and what is left to do.
Angela Dixon
Principal Marketing Officer (Corporate)
East Riding of Yorkshire Council
********************************************************************
Things we like:
· Having regular named contacts/real human beings to deal with your end
· The ability to plan via household (not postcode or street)
· The ability to identify individual households who do not want a copy
· The VIP list for previous complaints
· The seriousness/promptness and professionalism with which complaints are dealt
· Flexibility with date changes/additional material
· Efficient invoicing
Nicola Futtit
Principal Communications Officer
Calderdale Council
***************************************************************
Thank you for your information.
After taking your findings to my manager I am happy to confirm that our department is, at this stage, happy to confirm the delivery has been a success. I know we have sent a high amount of questions and comments to you, however, this is the first time we have used such a service and I needed to ensure every question/query was followed up and a response given. Please can I take this opportunity to pass on our sincere thanks and appreciation for all of your hard work, especially your team’s fast response regarding Ashby cum Fenby and other issues that I have been pressing you for in the last 48 hours.
This just leaves me to wish you all the very best for the festive season and hope you have an excellent 2010.
All the very very best. Thank you once again.
Kate Dalton
Waste Operations
North East Lincolnshire Council
******************************************************************